EVERY STEP OF THE WAY
EVERY STEP OF THE WAY
20 - Aug - 2023
Shipment tracking is a process of monitoring and tracking shipments online and arrival real-time status updates to customers. It helps customers learn where exactly their shipment is, when they should expect it to arrive, and whether there has been a delay. Not only for the customer, but also for the business it is important to know where a shipment is at the moment. This way they can trace exactly the location of the shipment and can monitor the quality of the shipping service, so they can react to irregularities and optimize the shipping process.
The shipment tracking system is software that allows shipments to be traced during their transit time. Shipments go through different hubs during delivery, so the tracking system will accurately show the latest place a shipment was registered in. This software is of great importance for anticipating the shipment delivery date.
At “Origin” Customers receive an OP number with their
booking. This serves as a tracking number. Customers can thus check the
progress of the shipment at any time via Website, E-mail or WhatsApp
service.
For customers who have a lot of shipments they receive directly a weekly
follow up report with overview of all shipping steps and the current shipment
status. Depending on the processing progress of the booking, the shipment
status is displayed as follows:
Our system uses databases to obtain up-to-date information for delays and cancellations as well as direct feedback from all those involved along the shipping process. Any disruptions that may occur are identified at an early stage. Our customer service experts and the operation team can intervene promptly at any time in the event of irregularities and search for alternative means of shipping and routes. Customers receive proactive status updates and are always up to date.
Shipment tracking and exclusive shipment monitoring ensure that urgent updates arrives to the customers. The daily tracking system adds transparency to the shipment process.